Your eyes and hands
in the DC Metro Area.
You have the contract and the customer. We put a senior engineer onsite, under your brand, without you flying anyone in or hiring locally. Datacenter smart hands, Windows Server troubleshooting, and onsite IT across Washington DC, Maryland, and Northern Virginia, plus remote support nationwide.
Your ticket. Our hands. Your brand.
One loop, zero exposure: the work order goes out under your name and comes back closed under your name.
Your Company
You send the ticket or work order through your own system, with the scope and SLA you promised your customer.
Infoplay Field Team
A senior engineer picks it up and shows up onsite under your brand: your badge rules, your escalation path, your paperwork.
Your Customer's Site
Parts swapped, servers back online, users working. Your customer sees your company delivering, on time.
Same-day closure back to you: notes, photos, and serial numbers, formatted for your ticketing system, under your brand. Your customer relationship stays 100% yours.
Three ways to use us as your subcontractor
Send us the work your own team can't reach: too far, too physical, or simply overflow.
Datacenter Smart Hands
Server part replacements and upgrades: drives, memory, PSUs, NICs, RAID controllers, and full server swaps. Rack and stack, structured cabling, labeling, visual inspections, and remote-hands tickets inside DMV datacenters.
Onsite Windows & IT Support
Windows Server and client troubleshooting at your customer's site: boot failures, Active Directory and DNS issues, network printers, workstation rollouts, and the general onsite IT work your remote team can't reach.
Remote Support Nationwide
Everything that doesn't need physical presence: server triage, patching, migration assistance, after-hours maintenance windows, and overflow support, delivered on your tools and your procedures.
Senior engineers,
on your paper
We know how field services work because we come from that world: 20+ years building, running, and fixing enterprise and government-grade systems. When you dispatch us, the person who walks in has done the job hundreds of times, and walks in wearing your flag.
Coverage
- 📍Washington DCOnsite dispatch: datacenters, offices, and federal-adjacent sites.
- 📍MarylandOnsite dispatch across the Maryland suburbs and corridors.
- 📍Northern VirginiaOnsite dispatch, including the datacenter corridor.
- 🌎NationwideRemote support for everything that doesn't require physical presence.
From intro call to first dispatch
Intro call
A 20-minute call between our companies: your coverage gaps, ticket volumes, SLAs, and rates.
Company-to-company agreement
Agreement and NDA between our companies: white-label terms and rates in writing before any dispatch.
Dispatch
Send tickets as they come, or schedule project work. We confirm ETAs and show up prepared.
Report under your brand
Same-day closure notes, photos, and serials, formatted for your ticketing system.
Your customer never has to know we exist
Every engagement runs company to company. We sign NDAs, follow your branding rules onsite, and never market to or contact your customers directly. The relationship, the contract, and the credit stay with you.
Book a partner intro call →202.750.3757
Talk to an engineer, not a call tree. Or write to solutions@infoplaytechnologies.com and we'll reply the same business day.
Book a partner intro call →